Confidentiality & privacy


When you use this site, you consent to your personal information being collected, used or disclosed in accordance with the practices described below :


PERSONAL INFORMATION

In order to provide you with the products and services offered on this site, some of your personal information may be collected such as :

  • first and last name
  • shipping address
  • email address
  • phone number

When you place an order on this site, your billing information, including your credit card numbers, is collected in order to complete your purchase transactions.

No personally identifiable information is collected unless you voluntarily provide it. However, you may be required to provide personal information if you choose to use certain services available on this site. These services could include: (a) creating an account; (b) subscribing to the newsletter; (c) entering a contest or raffle; (d) sending a message; or (e) making purchases.

The personal information collected could be used, among other things, to: (a) identify you and secure access to your information; (b) provide you with special offers and information about new products; (c) communicate with you about the products or services you have requested; or (d) prepare your order for shipping.


DEVICE INFORMATION

When you visit this site, certain information may be collected automatically about your device through technologies such as cookies, log files, and web beacons. This information could include your IP address, browser type, time zone, the individual pages or products you visit, and your interactions with this site.

“Device information” could be used, among other things, to: (a) personalize your experience; (b) generate reports on site usage; (c) analyze and optimize the effectiveness of advertising campaigns; or (d) identify potential risks and prevent fraud.


DISCLOSURE OF INFORMATION

In order to provide you with the products and services offered on this site, some of your personal information may be disclosed to trusted partners. These third parties are required to maintain the confidentiality of this information at all times and to only use it to perform the actions and services they provide to my business, such as: (a) assist in the management of this information; (b) produce statistical analyzes; (c) send emails; (d) provide customer support; (e) process payments; and (f) prepare orders for shipping.

I may also be required to disclose your personal information, without notice, if this is required by law or if, in good faith and in my judgment, such action is necessary in order to : (a) conform to the edicts of the law or comply with legal process served on my company or the site; (b) protect and defend my rights or property; or (c) act under exigent circumstances to protect the safety of my users, the website, or the public.


USE OF COOKIES

This site uses cookies to provide you with a better experience. Cookies are small files composed only of text and placed on your device by your browser when you visit a website. Notably, they make it easier to navigate by storing your session information, such as your choice of language and currency, or the items you add to your cart.

You can generally turn off cookies by changing your browser settings. However, if you choose not to accept cookies from this site, you may not be able to fully experience the site’s interactive features.


SUBSCRIBING TO THE NEWSLETTER

If you choose to subscribe to the newsletter, your email address will be used to send you information about the products and services offered on this site. At any time, if you wish to unsubscribe from the mailing list, you can do so by following the instructions included at the bottom of each communication.


PERSONALIZED ADVERTISING

Information that is collected about your device, the individual pages you visit, or your interactions with this site, may be shared with trusted partners in order to serve you with advertisements better suited to your interests.

You can opt out of personalized advertising by visiting, among others :


DATA RETENTION

Data collected through this site is only retained, to the extent permitted by applicable law, for as long as it is reasonably necessary for the purposes of my business functions, for the reasons described above, or to comply with my legal obligations and resolve disputes.


RESIDENTS OF EUROPE

Data collected through this site may be transmitted outside of Europe to servers in Canada or the United States. It is therefore possible that your personal information may be transferred to a jurisdiction where the laws regarding data protection and government surveillance are different from that of your country.


YOUR RIGHTS

If you are a resident of certain territories, and in particular of the European Union, you have certain rights relating to your personal information. Some of these rights apply generally, and others only in limited cases. These rights are described below :

  • To access. You may have the right to access the personal information that I hold about you and to receive a copy of it by contacting me. You will find my contact details below.
  • Modify, restrict, delete. You may also have the right to modify your personal information, restrict my use of it, or delete it. Except in exceptional circumstances (if for example I had to keep data related to my store for legal reasons), I will generally delete your personal information on request.
  • To oppose. You can object 1) to my processing some of your information in the context of my legitimate interests and 2) to receiving marketing messages from me after having explicitly consented to receive them. In these specific cases, I will delete your personal information unless I have legitimate reasons for continuing to use it, or in cases where it is necessary for legal reasons.
  • To complain. If you are located in the European Union and want to raise a concern about my use of your information (and without infringing any other rights you may have), you can do so with your local data protection authorities.
   

DO NOT TRACK

This site does not support Do Not Track requests.


CHILDREN’S PRIVACY

Recognizing the importance of protecting the privacy of children, I do not knowingly solicit personal information from children under the age of 13. If a child under 13, or under the equivalent minimum age depending on the jurisdiction, has already provided me with personal information and you are aware of it, please contact me by email at info@flavieloup.com so that I can delete this information.


SECURITY AND PROTECTION

When personal information such as credit card numbers is transmitted through this site, it is secured by :

  • SSL protocol

SSL protocol technology ("Secure Sockets Layer") allows your data to be transmitted over an encrypted connection that renders the information unreadable and ensures a secure connection between the site's server and your browser.

Strict security measures are in place to protect access to your information. However, the security of data transmissions over the Internet or any other network cannot be 100% guaranteed. Having said that, you understand that: (a) there are limitations to the security and privacy of the Internet which are beyond my control; and (b) the security, integrity and confidentiality of any information or data exchanged between you and this site cannot be guaranteed.


EXTERNAL LINKS

This site may contain links to other websites. Please note that I am not responsible for the content or practices of these third parties. Users who leave this site are encouraged to read the privacy policies of any other site that may collect their personal information.


UPDATES

This page is subject to change. For this reason, I invite you to review it from time to time.


CONTACT ME

If you require further information, or if you have any questions or concerns, please feel free to contact me by email at info@flavieloup.com.