Shipping


Orders are shipped from my workshop in Quebec or from one of my Canadian suppliers according to the availability of the products ordered.

Please allow 3 to 5 business days for processing. This delay is not included in estimated delivery times.


SHIPPING TO CANADA (1 to 3 weeks)

Jewelry

  • 5,00 $
  • no limit on quantity

T-shirts

  • 7,00 $
  • no limit on quantity

Sweatshirts

  • 7,00 $
  • no limit on quantity

Leggings

  • 7,00 $
  • no limit on quantity

Bags

  • 7,00 $
  • no limit on quantity

Dolls and plushies

  • 14,00 $
  • no limit on quantity
  • tracking number included

INTERNATIONAL SHIPPING (2 to 5 weeks)

Jewelry

  • 7,00 $
  • no limit on quantity

T-shirts

  • 11,00 $
  • no limit on quantity

Sweatshirts

  • 27,00 $
  • no limit on quantity

Leggings

  • 11,00 $
  • no limit on quantity

Bags

  • 11,00 $
  • no limit on quantity

Dolls and plushies

  • 17,00 $
  • no limit on quantity

Customs fees and taxes

  • For orders outside of Canada, customs fees and import taxes could be imposed at the discretion of the country of destination. These fees are not included in my shipping rates; if they apply to your order, you will have to pay them upon delivery.

ORDERING MULTIPLE ITEMS

Orders with multiple items may be sent to you in separate shipments. So if you only receive part of your order, don't worry, the rest should arrive soon.


TRACKING NUMBER

A tracking number is included with orders of dolls and plushies to Canada. It will be sent to you by email once your order is shipped and will allow you to track your shipment's delivery on the courier's website about 24 to 48 hours later.


RETURNS & EXCHANGES

Certain items might be eligible for a return. In this event, please note that you would be responsible for the shipping costs to return the items to me. For more information about applicable terms and conditions, please refer to the return and exchange policy.


CONTACT ME

If you have any questions, or if you need more information about an order, please let me know by filling out the contact form or by sending me an email at info@flavieloup.com.